Here at Pandora Platinum, due to the custom nature of our products we limit Returns to Only Defective Products as Exchanges Only.
When making a purchase at Pandora Platinum you acknowledge, understand and agree to this policy at time of purchase.
Since we are a custom product retailer we only offer exchanges on a part basis that can be shown here: https://pandoraplatinum.com/pandora-box-arcade-warranty
You also understand upon making any purchase on our site, that you have read the condition of the product, what to expect and how it operates on our product pages, and understand that once order is placed it cannot be canceled or returned for any reason for a refund.
You also understand by making this purchase if any dispute is made, that you will be responsible for full collection activities plus any associated fees due to the service of collection in your state of residence.
We Do Not Offer Refunds of Any Type.
No Refunds Policy includes all orderable items on site, including but not limited to: Pandora Arcade Machines, Parts, Archival Memory Cards or anything sold on this site.
If a replacement is not in stock, discontinued or not available, we reserve the right to replace it with a like item, or issue you the customer a merchandise credit towards another instock item within 14 days of receipt of non-functional product.
All returned products will be fully tested, and if not actually "non-functional" will be sent back to recipient at their cost using their original payment method, as we will not be able to provide replacements on products deemed abused, mis-used, hacked or unknowlegeable modifications made to any hardware or software as well as opened, or buyer's remorse.
If you have received the wrong item, or have received an item that is non-funtional within the first 14 days of package receipt, please request an RMA by emailing [email protected] our service representative will contact you to complete the exchange, replace it for you or help you troubleshoot on a part basis.
You also acknowledge and agree that we do not guarantee performance, value, or exact dates of arrival of any good purchased on this site. If any order that has shipped has not been paid, then any and all fees with collection activity will be responsibility of the billing card holder.