FAQs & Troubleshooting The Pandora Box Platinum

The Pandora Box Arcade was designed for VGA and HDMI. In the event your unit(s) power on, but there is no display please check your HDMI or VGA connection. The Pandora Box Arcade technology and mainboard have been tested against many HDMI TV models from the past 10+ years. Every once in a great while, we notice that an older lower end brand TV many not support the HDMI out. 

To troubleshoot properly if there is no display, please connect to a VGA PC monitor or another newer HDMI enabled TV. If the HDMI works on another TV, it could mean that it is not compatible with the older HDMI enabled TV. 

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The Pandora Box Arcade Platinum Wired Dual Panel is connected by a serial cable. Sometimes strong movements, constant connection or disconnection or pulling on the cable between the 2 units can cause it to not be "Fully Connected".

This means that the serial cable is not making a Full and Secure connection to the 2nd player panel. Sometimes this may prevent the 2nd player controller from moving in a certain direction, or a Start/Select or another one of the buttons to not register.

The first step to troubleshooting this is to basically disconnect both sides of the cable and then check all the pins to make sure they are not bent. Then, once making sure all the pins are undamaged, then re-securing the connection with the serial cable with a firm insertion and fully screwed in. 

Sometimes, even if the "2nd player is lighting up with the LEDs" does not mean it is a 100% secure connection.

Before contacting us for a non-working second player with a separated panel, please try and re-secure the connection between the 2 controllers.

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The V1 Pandora Platinum (Not Pro Version) has the ability to only add "3D Games" in the form of any region PS1 games. Outside of the below video tutorial, we can not troubleshoot, offer more advice, or tell you "what you are doing wrong". Creating a larger software or homebrew archive is simply on the user. We know many different computers may handle text characters differently, so you may be doing something wrong during that process. 

We do not warranty or guarantee archival cards in any form, however if you need a replacement then contact us and we can help with getting you a paid replacement for your correct version of the V1 model of the Pandora Box Arcade Platinum home console.

 

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We are officially sunsetting the Pandora Platinum V1 Console and mainboard. We feel that as technology progresses and as our retro gaming enthusiasts demand a better experience that the V1 was good for it's time but does not deliver the must-have advanced performance and operational functions that the Pandora Platinum Pro mainboard has. That said all Pandora Platinum consoles will only have a Pro board contained. If you need a functioning software archive card for the V1, please contact customer service for help and they can point you in the right direction for a replacement. 

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The Pandora Platinum Pro is a hardware based mini TV computer meaning that is was developed to work with monitors, TVs and other video devices. It does not have "Pre Loaded Games" built into it.  The console can "Archive" Software you own. 

What does this mean?

This means that we meticulously test every game and piece of software that this little super computer can run. So you can literally run a slew of emulation from the following tech stack.

Mame

Dreamcast

Sega Naomi

Final Burn Alpha

Playstation Portable

Playstation 1

Sega Genesis

Super Nintendo

Original NES

Gameboy Advance

PC Engine

Nintendo 64

Neo Geo 

and many more.

With that understanding, we offer an "Archiving Service" for software you own that we know work in the proper format that is tested for performance.

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The Pandora Box Arcade Pro is "pro" for a reason!  While their may be imitators just handing over low performing hardware and software, the Pandora Box Arcade Platinum Pro has a consistently tried and true restoration experience.

This means that we only offer our Archiving Service for games that we know will have a good experience.  Our product listings show the potential gameplay with the shown game and has been tested for performance. 

Remember, we are ARCADE GURUs!  So we want to experience retro gaming preservation the way it was meant to be played for the most part. So the game list is always growing, and you can see here often when we play a new game and how it performs within an Archived state.

If you want to see some of the Archive Possibilities click here. 

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You can do this, but we don't guarantee performance and we do not offer tutorials or "help" for each and every person looking to become a arcade tech. That said, that is why we offer the Archival Cards as a service because we test them thorougly based on your request once you purchase your hardware as well as the integrity of the memory. 

Remember, sometimes it's just "more fun to drive the car, then learning how to change the oil and the brakes".

That is why we make it easy for you and offer  peace of mind knowing that you can get a top notch game archival card service here.

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